Privacy Policy

We may collect information you provide directly to us, including when you fill out a website form, request a consultation, schedule a call, communicate with us, become a client, or otherwise interact with ATC Nexus. This information may include:

• (a) name;
• (b) business name;
• (c) email address;
• (d) phone number;
• (e) business address or service area;
• (f) website or business details;
• (g) information about your business needs, leads, customers, workflows, or communication systems;
• (h) payment, billing, and account information; and
• (i) any other information you choose to provide.

We may also collect limited technical and usage information automatically when you visit our website or interact with our online services, such as browser type, device information, IP address, pages visited, referral source, approximate location, and website usage data.

ATC Nexus provides services to business clients, including automated lead capture, follow-up, appointment reminders, missed-call text-back, AI voice receptionist, database reactivation, seasonal campaigns, referral systems, reporting, and related automation and communication services.

In providing those services, we may process information about our clients’ customers, leads, prospects, and contacts on behalf of our clients. This may include names, phone numbers, email addresses, appointment information, communication history, call transcripts, AI interaction data, lead status, and related business information.

When we process information on behalf of a client, the client is responsible for its own privacy notices, consent practices, customer relationships, communication content, recipient lists, and legal compliance obligations. ATC Nexus uses this information to provide, support, secure, administer, and improve the services requested by the client and as otherwise permitted by our agreement with that client.

We may use information for the following purposes:

• (a) to respond to inquiries, contact requests, and consultation requests;
• (b) to provide, operate, maintain, and improve our website and services;
• (c) to onboard clients and configure automation, communication, AI voice, SMS, email, and related systems;
• (d) to communicate with clients, prospective clients, customers, leads, and contacts;
• (e) to send appointment reminders, follow-ups, service updates, support messages, and related communications;
• (f) to administer billing, payment processing, account management, and client relationships;
• (g) to support telecom registration, A2P 10DLC registration, carrier compliance, and platform administration;
• (h) to analyze website and service usage;
• (i) to maintain business records;
• (j) to protect our rights, security, systems, and business operations;
• (k) to comply with applicable legal, regulatory, and contractual obligations; and
• (l) for any other purpose disclosed at the time information is collected or with appropriate consent.

If you provide your phone number or email address, we may contact you by phone, text message, email, or similar communication methods in connection with your inquiry, consultation request, account, services, or business relationship with us.

Text Messages. We may send text messages where we have consent or another legally appropriate basis to do so. Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Marketing Communications. If we send marketing emails or promotional messages, you may opt out using the unsubscribe or opt-out instructions included in the message or by contacting us. We do not require you to consent to marketing text messages as a condition of using our website.

Client Communications. Some calls, texts, emails, AI voice interactions, or other communications may be sent or facilitated by ATC Nexus on behalf of our business clients. In those situations, the client is responsible for the recipient list, message content, required consents, opt-outs, and legal basis for the communication.

Our services may include AI voice receptionist, virtual assistant, automated communication, speech-to-text transcription, SMS, email, chat, and similar communication technologies.

If you call a business that uses ATC Nexus services, you may interact with an AI, automated, or virtual assistant. The AI Voice Receptionist may answer inbound calls, assist with scheduling, collect caller information, take messages, generate written call summaries or transcripts, and notify the business owner or designated contact to follow up.

ATC Nexus recommends that AI voice receptionist systems identify themselves at the beginning of the call as an AI, automated, or virtual assistant for the business. For example, the assistant may say that it is the business’s virtual assistant and can help schedule, answer basic questions, or take a message.

Unless otherwise configured or disclosed, ATC Nexus’s standard setup does not intentionally record or store call audio. However, the system may use speech-to-text transcription or similar technology to understand and respond to callers and to generate written transcripts, summaries, or interaction records.

Emergency-keyword handling is intended to collect the caller’s name, callback number, address, and related details and notify the business owner or designated contact to follow up. The AI Voice Receptionist is not an emergency response service, dispatch service, medical service, legal service, or substitute for calling 911 or other emergency services.

ATC Nexus may assist clients with SMS messaging, A2P 10DLC registration, and related telecom or carrier requirements. Information provided for these purposes may be submitted to third-party platforms, aggregators, carriers, telecom providers, or registration systems as reasonably necessary to support messaging services.

SMS opt-in information and consent data will not be sold, rented, or shared with third parties or affiliates for their own marketing purposes. SMS opt-in information may be shared with service providers, telecom providers, carriers, aggregators, and platform providers only as reasonably necessary to provide, administer, deliver, support, secure, or document messaging services.

We do not sell personal information.

We may share information in the following limited circumstances:

• (a) Service Providers. We may share information with vendors and service providers that help us operate our business and provide services, including website hosting, automation platforms, communication tools, telecom providers, payment processors, analytics providers, AI tools, email and SMS platforms, customer-management systems, and other technology providers.
• (b) Client-Directed Services. When we provide services to a business client, we may process, transmit, or disclose information as reasonably necessary to provide the services requested by that client.
• (c) Legal and Compliance Purposes. We may disclose information where required by law, subpoena, court order, regulatory request, legal process, or to protect our rights, safety, property, clients, users, or business operations.
• (d) Business Transfers. We may disclose or transfer information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
• (e) With Consent or Direction. We may share information with consent or at the direction of the person or business that provided it.

We do not share mobile opt-in information or SMS consent with third parties or affiliates for their own marketing purposes.

Our website and services may rely on third-party platforms and providers, including software, hosting, analytics, payment, telecom, SMS, email, AI, and automation providers. These may include platforms such as GoHighLevel, Stripe, and other third-party providers.

These providers may process information as necessary to provide their services to us or to our clients. Their use of information may also be governed by their own terms and privacy policies.

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand visitor activity, improve performance, and evaluate our marketing and services. These technologies may collect information such as IP address, device type, browser type, pages visited, time spent on pages, referral source, and general usage patterns.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information in our possession or control. However, no website, platform, transmission, or storage system is completely secure. We cannot guarantee absolute security or that unauthorized access, loss, misuse, or security incidents will never occur.

We retain information for as long as reasonably necessary to provide our services, respond to inquiries, operate our business, maintain records, comply with legal and contractual obligations, resolve disputes, enforce agreements, and protect our rights.

When information is no longer needed, we may delete, de-identify, or aggregate it, unless we are required or permitted to retain it longer.

You may request that we update, correct, delete, or provide information about personal information we maintain about you by contacting us using the information below.

You may opt out of text messages by replying STOP. You may opt out of marketing emails by using the unsubscribe instructions included in the email or by contacting us.

If your information was collected or processed on behalf of one of our business clients, we may direct your request to that client or cooperate with the client as appropriate.

Depending on where you live, your relationship with us, and whether applicable legal thresholds are met, you may have additional privacy rights under state privacy laws, including rights to access, correct, delete, obtain a copy of, or opt out of certain uses of personal information.

If you would like to submit a privacy request, contact us using the information below. We may need to verify your identity or authority before responding. If we process your information on behalf of one of our business clients, we may refer your request to that client or assist the client as appropriate.

Our website and services are intended for business users and individuals who are at least 18 years old. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Our website or communications may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies and terms.

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last Updated” date above. Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy.